L89 VIP Privacy Policy

01 Introduction

Welcome to the L89 VIP Privacy Policy. L89 VIP ("we", "us", "our") is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains what personal data we collect when you use L89 VIP, how we use that data, who we share it with, and what rights you have over your own information.

This policy applies to all users of the L89 VIP website and mobile app, including registered players and visitors who have not yet created an account. By using the L89 VIP platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not use the platform.

L89 VIP is designed for players in Bangladesh. We understand that trust is everything when it comes to online gaming, and we take our responsibility to protect your personal data seriously. This policy is written in plain language so you know exactly what is happening with your information — no legal jargon, no hidden surprises.

02 Data We Collect

L89 VIP collects personal data in three ways: data you provide directly when registering or using the platform, data collected automatically when you use the platform, and data received from third-party services such as payment processors and identity verification providers.

We collect only the data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

03 How We Use Your Data

L89 VIP uses your personal data for the following purposes:

• Account management: To create and manage your L89 VIP account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to verify that payments are made from accounts registered in your name.
• Platform operation: To provide access to games, bonuses, and other platform features, and to personalise your experience based on your preferences and activity.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you need it.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal behaviour on the platform.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Platform improvement: To analyse how players use the platform and identify areas for improvement.
• Marketing communications: To send you promotional offers and updates, but only if you have opted in to receive them.

We do not use your personal data for any purpose that is incompatible with the purposes listed above. If we need to use your data for a new purpose, we will update this Privacy Policy and notify you before doing so.

04 Legal Basis for Processing

L89 VIP processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contract performance: Processing that is necessary to provide the services you have signed up for, including account management, payment processing, and access to games.
• Legal obligation: Processing that is required to comply with applicable laws, including KYC verification, AML checks, and record-keeping requirements.
• Legitimate interests: Processing that is necessary for our legitimate business interests, such as fraud prevention, platform security, and platform improvement, provided these interests are not overridden by your rights.
• Consent: Processing that is based on your explicit consent, such as sending marketing communications. You can withdraw your consent at any time by updating your communication preferences in your account settings.

05 Data Sharing

L89 VIP does not sell, rent, or trade your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle your data securely and in accordance with this Privacy Policy.

• Payment processors: We share financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: We share identity data with third-party KYC verification services to confirm your identity before processing your first withdrawal.
• Platform technology providers: We share technical and usage data with providers who help us operate the platform, including hosting, analytics, and customer support tools. These providers act as data processors on our behalf.
• Legal and regulatory authorities: We may share your data with law enforcement agencies, regulators, or other authorities if required to do so by law, or if we believe disclosure is necessary to prevent fraud or protect the safety of our players.

06 Cookies

L89 VIP uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file that is stored on your device when you visit a website. Cookies help us keep you logged in, remember your preferences, and understand how players use the platform.

We use the following types of cookies:

• Essential cookies: These are necessary for the platform to function. They keep you logged in during your session and enable core features like the game lobby and wallet. You cannot opt out of essential cookies.
• Preference cookies: These remember your settings and preferences, such as your preferred language and display options, so you don't have to set them every time you visit.
• Analytics cookies: These help us understand how players navigate the platform, which games are most popular, and where players encounter difficulties. This data is used in aggregate and is not linked to individual players.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the platform. L89 VIP does not use cookies to track you across other websites or to build advertising profiles.

07 Data Retention

L89 VIP retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods for different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for 5 years after account closure, in accordance with AML and KYC regulatory requirements.
• Financial transaction data: Retained for 7 years after the transaction date, as required by financial record-keeping regulations.
• Communication data: Support chat transcripts and email correspondence are retained for 2 years from the date of the communication.
• Technical and usage data: Retained for 12 months from the date of collection, after which it is anonymised or deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law.

08 Your Rights

As a player at L89 VIP, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within 30 days.

• Right of access: You have the right to request a copy of the personal data L89 VIP holds about you.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data, subject to our legal obligations to retain certain data.
• Right to restrict processing: You have the right to request that we limit how we use your personal data in certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider.
• Right to object: You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

09 Data Security

L89 VIP takes data security seriously. We implement a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and our servers
• Encrypted storage of all personal and financial data on secure servers
• Strict access controls ensuring only authorised personnel can access personal data
• Regular security audits and penetration testing to identify and address vulnerabilities
• Two-factor authentication available for all player accounts
• Automated monitoring systems that detect and alert on suspicious activity

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect that your account has been compromised, please contact our support team immediately. In the event of a data breach that affects your personal data, we will notify you as required by applicable law.

10 Children's Privacy

L89 VIP is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the L89 VIP platform or provide any personal data to us.

If we become aware that we have collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered an account at L89 VIP, please contact us at [email protected] so we can investigate and take appropriate action.

Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use parental control software to restrict access to gambling websites. Our Responsible Gaming page provides additional guidance on protecting young people from gambling-related harm.

11 Changes to This Policy

L89 VIP may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how we use your personal data, we will notify registered players by email or via an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how L89 VIP protects your data.

Your continued use of the L89 VIP platform after an updated Privacy Policy is published constitutes your acceptance of the changes. If you do not agree with any changes, you must stop using the platform and contact our support team to close your account and request deletion of your data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how L89 VIP handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week, and we take all privacy-related enquiries seriously.

• Email: [email protected]
• Live Chat: Available 24/7 via the platform
• Response time: Under 3 minutes for live chat, under 48 hours for privacy-related emails

For questions about your account, payments, or bonuses, visit our FAQ page. For information about responsible gaming tools and support resources, visit our Responsible Gaming page.